How far in advance should I book my luxury holiday?
For peak season destinations (Maldives in Dec–Feb, Europe in June–Aug, Japan during cherry blossoms), we recommend booking 4–6 months in advance. For ultra-luxury properties and private villas, 6–12 months is ideal to secure your preferred dates. Last-minute luxury travel is possible but typically at a premium.
Do you handle visa applications on our behalf?
Yes — we provide end-to-end visa assistance for 80+ countries including Schengen, UK, USA, Japan, Australia, and more. Our documentation team has a 100% visa success rate for complete applications. We prepare the full file, schedule appointments, and guide you through every step. Visa fees are billed at actuals.
Is travel insurance mandatory and what does it cover?
Travel insurance is strongly recommended and included in most of our packages. Our preferred partner provides comprehensive coverage: trip cancellation, medical emergencies abroad (up to ₹1 Cr), lost baggage, flight delays, and adventure sports coverage (for applicable packages). We can customise coverage based on your itinerary and health requirements.
Can I pay in installments for a large holiday?
Absolutely. We partner with leading banks to offer zero-cost EMI on credit cards for bookings above ₹1 lakh, with tenures from 3 to 24 months. We also accept UPI, NEFT, and credit/debit cards. A booking deposit of 20–30% secures your itinerary, with the balance due 45 days before departure.
What happens if my trip is disrupted mid-travel?
All Horizon Luxe travellers have access to our 24/7 emergency travel desk. Whether it's a missed connection, flight cancellation, medical emergency, or hotel issue — our team is reachable round the clock and has local contacts in every destination we operate in. We've never left a client stranded.
Do you offer custom honeymoon itineraries vs standard packages?
Both! Our signature packages are a great starting point — but every itinerary we build is ultimately personalised. You tell us your dietary preferences, activities you love, pace of travel, and special occasions. We then build a bespoke journey from scratch. No two Horizon Luxe itineraries are identical. Our consultants take the time to understand exactly what you're dreaming of.